So, the problem happened with the travel from St. Petersburg to Venice and back, which is carried out by the airline Wizz Air. Two St. Petersburg women, Maretta and Ekaterina, bought tickets on the Kiwi.com platform, but due to restrictions due to coronavirus, their flight was canceled from November 5 to 12, but the money cannot be returned: the support service does not answer, but they say on the phone that ready to help only those who are leaving in the next two weeks.
Despite the fact that women took a tariff that involves an exchange or refund – in their personal account they see an announcement that it is a force majeure, and restrictions in connection with the coronavirus here mean force majeure, the money may not be returned.
“I am in a panic, why the company is silent and we are not answered in support – I do not understand. I don’t know where to go, because it turns out my money just disappeared. Nobody warned us about this. I think I will go to court, ”said the victim Ekaterina N.
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